Customer Supply Chain Manager (m/v/x) | Europe North

Wat ga je doen?

  • You are the ambassador and driver of the purpose of our client: “Creating the best experience for their technicians”
  • You actively work on strengthening the position of our client by developing the supply chain capabilities to the next level to maintain the competitive advantage in each market
  • You drive the joint supply chain plans in close collaboration with the in-country operations and supply chain teams to optimize the overall SC performance, cost and customer satisfaction in a sustainable way

What are you main challenges?

Customer Supply Chain Optimization

  • Focus on further supply chain (SC) integration with countries and end to end thinking (Supply Chain – Operations – Customers)
  • Dive deep into branch processes & connect with frontline stakeholders (branches & call centers)
  • Drive simplification and standardization of the branch supply chain processes (eg accessories)
  • Align customer expectations for all 35+ customers/countries
  • Drive and support the business units to improve their joint first time right & total cost to serve and challenge the existing supply chain processes to create the ideal customer journey
  • Collect, share, develop & drive supply chain best practices & new ideas to help business units in becoming more efficient & profitable
  • Develop business cases to support future plans with strong financial figures
  • Roll out the supply chain service portfolio of Europe North to all key customers where appropriate
  • Play a leading role in the preparation of sales budgets & forecasts of EDC Limburg & Region North
  • Add value to the business by leading, driving or supporting key supply chain projects
  • Develop insights on competitors supply chain within EU North & ROW countries

Relationship Management

  • Establish excellent & trustworthy two-way relationships with all appropriate stakeholders (including senior stakeholders)
  • Be the voice of the customer for all 30+ customers/countries within supply chain Europe North & EDC Limburg and propose improvements that will positively impact the customer performance on their main KPI’s such as conversion/NPS/retention.
  • Set-up and drive customer supply chain performance calls or customer focus call with the EU North SC team and in-country operations
  • Work closely & develop excellent relationships with your colleagues of the European supply chain

Team Management

  • Lead a team of 3 experienced Key Account Managers (project managers)
  • Develop them according to our client’s leadership culture
  • Lead by example with respect to the values: Genuine, Collaborative, Caring & Driven

You will report to the Supply Chain Director Europe North and become part of the Management Team.

Wie ben jij?

  • Master level (ideal degree in Economics/Logistics) and/or proven track record in operational management of decentralized service industries, e.g. as an Operational Manager, Operations Support Manager, …
  • Minimum 10 years of experience of which 5 years in a management role in an international environment where Supply Chain and Customer Service played a vital role
  • Customer Delight is part of your DNA and you have a proven track record in internal account management
  • As a people oriented manager you have proven skills as a coach, teambuilder, motivator & push for results
  • In decisions you always think about what is best for your employer with the purpose “Making a difference with real care”
  • Building bridges and influencing are your second nature
  • You need to possess a strong commercial sensitivity, have a curious mind and a burning desire to be part of strategic and business development decisions
  • Act as a promotor and a driver of change (projects, future) with solid project management skills
  • You have an innate analytical feeling and a healthy ambition to work in a performance and quality-oriented environment
  • Getting the job done mentality is in your blood
  • Expressing yourself in English & Dutch orally and in writing is a must, German is an asset or you should have the willingness to learn the language
  • You have the ability to switch between holistic strategic elements and to zoom into details when necessary
  • Mobility: expected to be present min 2 days/ week at EDC Limburg + travel time 20-40 % in combination with homework (planning and organizing at your own discretion)
  • Potential and capability to grow into a wider role

Waar ga je aan de slag?

Our client is a global player within automotive & mobility aftermarket.

Worldwide, they guarantee logistics activities and an optimal service through their supply chain set-up.


What's in it for you?

  • A challenging job with your own responsibilities and advancement possibilities in a dynamic team
  • An international company with stable growth patterns and attention for quality of life
  • Personal development that allows you to gain additional knowledge
  • An attractive salary package with fringe benefits

Heb je een vraag of wil je solliciteren?

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Alec De Coninck