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Customer Support Advisor (m/v/x)

Automotive

Sales & Marketing

Functieomschrijving

As customer support advisor, you are part of a team that provides a fully integrated service to one of the clients of our customer, an international online retail company that accommodates home delivery with the help of delivery partners. You are responsible for providing customer support and advice to the delivery partners of our client, and you manage these relations.

  • You are responsible for contracting, onboarding and training new delivery partners and and you make sure they have all documentation
  • You act as SPOC (single point of contact) towards all partners by answering questions or resolving problems in first-time resolution and by offering a solution as soon as possible
  • You coordinate complaints coming from these partners and you make sure they are resolved
  • You see to it that suppliers (dealers, body repair shops, …)  respect the applicable SLA’s/agreements and that their services rendered are qualitative
  • You escalate to converters and OEM’s (manufacturors) to ascertain timely delivery of the vehicles
  • You operate the workflow tool for follow-up, delivery and conversion of the vehicles
  • You synchronize with the procurement department of our client in order to set up accurate agreements
  • You act as a point of liaison with the central team (at our HQ)

Onze klant

Locatie: Diegem (and home office)

Our client is a leading player in the market of car leasing and mobility solutions. Internationally well-organized, they offer a number of possibilities of evolution. Employees benefit from different trainings during their entire career.

Uw profiel

  • You have relevant experience in the service industry involving telephone customer contacts, problem-solving, quality and speed
  • You have a service excellence attitude
  • Fluently bilingual (NL – FR) and good knowledge of English
  • You are a creative thinker
  • Professional and calm attitude at all times
  • Dynamic and proactive and not scared of taking initative
  • Solution and result oriented mentality – teamplayer – stress resistant

Wij bieden

Besides a competitive salary, you can also count on an elaborate package of fringe benefits such as meal vouchers, a net allowance, a bonus system and flexible working. You can also count on trainings and possibilities to grow in the company.

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