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Operations Advisor (m/v/x)

Automotive

Sales & Marketing

Functieomschrijving

As operational advisor, you are part of a team that provides a fully integrated service to one of the clients of our customer, an international online retail company that accommodates home delivery with the help of delivery partners. You are responsible for all interventions on vehicles being on the road such as maintenance, technical repair and damage. You also oversee the reporting of ‘vehicles off road’ (VOR).

  • You coordinate maintenance and technical repair interventions (you make an appointment with the selected supplier (dealer), you check with the DSP if a replacement car is needed, you liaise with the colleagues of the technical team, …)
  • You organize switches from and to poolcars and you liaise with the rental team
  • In case of damage, you organize and follow-up on the repair and you keep the customer informed
  • You ensure the VOR (vehicle off road) reporting is compliant and agreements are respected
  • You contribute in creating and developing processes to optimize the way of working
  • You are the point of liaison with the local subsidiary of the client for all operational matters
  • You act as a point of liaison with the central team (at HQ)

Onze klant

Locatie: Diegem (and home office)

Our client is a leading player in the market of car leasing and mobility solutions. Internationally well-organized, they offer a number of possibilities of evolution. Employees benefit from different trainings during their entire career.

Uw profiel

  • You have relevant experience in the service industry involving telephone customer contacts, problem-solving, quality and speed
  • You have a service excellence attitude
  • Fluently bilingual (NL – FR) and good knowledge of English
  • You are a creative thinker
  • Professional and calm attitude at all times
  • Dynamic and proactive and not scared of taking initative
  • Solution and result oriented mentality – teamplayer – stress resistant

Wij bieden

Besides a competitive salary, you can also count on an elaborate package of fringe benefits such as meal vouchers, a net allowance, a bonus system and flexible working. You can also count on trainings and possibilities to grow in the company.

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